Refund policy

Return & Refund Policy

 

Khushk Bahar sells food products. For hygiene and food-safety reasons we can only accept returns on items that are unopened and in their original sealed packaging.

 

Return window — You may request a return within 3 days of receiving your order. Requests made after 3 days cannot be accepted.

 

We accept: unopened items in original sealed packaging; items that arrived damaged, leaking or spoiled; wrong item delivered.

 

We cannot accept: any pouch or jar that has been opened, part-used or resealed; requests made more than 3 days after delivery; items without an order number.

 

Damaged, spoiled or wrong items — Contact us within 3 days with your order number and photographs of the parcel and product. We will replace or refund in full, including the delivery charge. You will not pay return shipping in these cases.

 

Change of mind — Unopened items can be returned within 3 days at your own return-shipping cost. The delivery charge is not refundable.

 

Refunds — Issued to your original payment method. For Cash on Delivery orders, refunds are made by bank transfer, Easypaisa or JazzCash to an account in the name of the person who placed the order. Please allow 7–10 working days.

 

To start a return — WhatsApp 0320 046 1747 or email hello@khushkbahar.com with your order number and photographs where relevant.