Privacy Policy

Last updated: 9 August 2026

At Khushk Bahar, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit khushkbahar.com, place an order, or contact us.

By using our website or placing an order, you agree to the practices described here.

Information We Collect

  • Contact and delivery details — your name, delivery address, city, mobile number, and email address. These are required to deliver your order and to contact you about it.
  • Order information — the items you buy, order value, chosen payment method, and order history.
  • Payment information — for Cash on Delivery orders we do not collect any card or bank details. For advance payments made by Easypaisa, JazzCash, or bank transfer, we receive confirmation of payment and the sender's name; we do not store your full account or card numbers.
  • Messages you send us — the content of WhatsApp messages, emails, and enquiry forms, along with your number or email address.
  • Device and usage information — your IP address, browser type, device type, pages viewed, and how you navigate the site, collected automatically through cookies and similar technologies.

How We Use Your Information

  • To process, pack, and deliver your order, and to hand your name, address, and mobile number to our courier partner so they can complete delivery.
  • To confirm your order and keep you updated by SMS, email, or WhatsApp.
  • To answer your questions and handle returns, replacements, and refunds.
  • To detect and prevent fraudulent or abusive orders.
  • To send you offers and product news, where you have agreed to receive them. You can opt out at any time.
  • To understand how our website is used and to improve it.

Who We Share Your Information With

We do not sell your personal information. We share it only with:

  • Shopify, which hosts our online store and processes orders on our behalf.
  • Courier and delivery partners, who receive your name, address, and mobile number in order to deliver your parcel.
  • Payment providers, where you choose to pay in advance.
  • Service providers that help us run the business, such as messaging and analytics tools.
  • Authorities, where we are legally required to disclose information.

Cookies and Advertising

Our website uses cookies to keep your cart working, remember your preferences, and measure how the site is used.

We also use the Meta (Facebook and Instagram) Pixel, which allows us to measure the performance of our advertising and to show our ads to people who have visited our site. You can control how ads are targeted to you through your Facebook and Instagram ad settings, and you can block or delete cookies through your browser settings. Blocking some cookies may affect how the site works.

How Long We Keep Your Information

We keep order records for as long as necessary to fulfil orders, handle returns and complaints, and meet our accounting and legal obligations. Marketing contact details are kept until you unsubscribe.

Your Choices

  • Access and correction — you may ask us what information we hold about you and ask us to correct anything that is wrong.
  • Deletion — you may ask us to delete your information, except where we need to retain it for legal or accounting reasons.
  • Marketing — you may unsubscribe from marketing emails using the link in any message, or by replying STOP on WhatsApp, or by contacting us directly.

To exercise any of these, contact us using the details below. We may need to verify your identity before acting on a request.

Security

Our website uses SSL encryption, and payments made through our checkout are handled by established payment providers. No system is completely secure, so we ask that you do not send sensitive information such as full card numbers to us over WhatsApp or email.

Children

Our store is not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with their information, please contact us and we will delete it.

International Transfers

Our website is hosted by Shopify, and some of our service providers operate outside Pakistan. This means your information may be stored or processed in other countries. We only work with providers who apply appropriate protections.

Third-Party Links

Our website may contain links to third-party websites. Khushk Bahar is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact Us

For any question about this policy or about your personal information:

  • WhatsApp: 0320 046 1747
  • Email: hello@khushkbahar.com
  • Khushk Bahar, Lahore, Punjab, Pakistan