Return & Refund Policy

At Khushk Bahar, customer satisfaction is our top priority. We take great care in sourcing, packaging, and delivering our premium dried fruits and healthy snacks. Every order is carefully inspected before dispatch to ensure you receive products of the highest quality.

Because our products are food items, we maintain strict hygiene and food safety standards. For this reason, returns are only accepted under specific circumstances.

Eligibility for Returns

You may request a return or replacement if:

• You receive the wrong product.

• Your order arrives damaged during transit.

• The product packaging is opened, torn, or tampered with upon delivery.

• The product is expired before the delivery date.

• An item is missing from your order.

To be eligible, you must notify us within 48 hours of receiving your order.

Non-Returnable Items

For hygiene and food safety reasons, we are unable to accept returns or exchanges for:

• Opened or partially consumed products.

• Products damaged due to improper storage after delivery.

• Orders returned because the customer changed their mind.

• Products that have been used or altered after delivery.

• Orders where incorrect delivery information was provided by the customer.

We appreciate your understanding, as these policies help us maintain the highest quality and safety standards for all customers.

How to Request a Return

If you experience any issue with your order, please contact our customer support team within 48 hours of delivery.

When contacting us, please include:

• Your Order Number

• Your Full Name

• Contact Number

• A brief description of the issue

• Clear photos or videos showing the product and packaging

Our team will review your request as quickly as possible and guide you through the next steps.

Replacement Policy

If your claim is approved, we may provide:

• A replacement of the same product.

• A replacement of equivalent value (if the original product is unavailable).

• Store credit for future purchases.

Replacement requests are reviewed individually to ensure a fair resolution for every customer.

Refund Policy

Refunds are only issued when a replacement cannot be provided or when Khushk Bahar determines that a refund is the most appropriate solution.

If approved, refunds will be processed through the original payment method whenever possible. Processing times may vary depending on your payment provider.

Please note that shipping charges are generally non-refundable unless the error was caused by Khushk Bahar.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been dispatched to the courier, it can no longer be cancelled.

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, customers are requested to inspect the package externally before accepting it.

If you notice visible damage or signs of tampering, please refuse the delivery and contact our customer support immediately.

Our Commitment

We are committed to providing premium-quality dried fruits and exceptional customer service. Every concern is handled with fairness, transparency, and care. If something isn't right with your order, we'll do our best to resolve it quickly and professionally.

Thank you for choosing Khushk Bahar. Your trust means everything to us, and we appreciate the opportunity to serve you with products you can enjoy with confidence.